Refund and Return policy

Refund and Return policy —
We do not offer exchanges or refunds for products that have been opened or used. If your product has not been opened or used can be exchanged for other goods, a store, credit, or a full refund. The customer is responsible for shipping fees for returned items.

Defective items: Any goods with a defect can be sent back to our warehouse for a replacement. Please get in touch with support@emstonexf.com for replacement information.

Delivery policy —
All orders will be dispatched from our warehouse within two business days and shipped via United States Postal Service from our California warehouse.

Orders may end up being returned for various reasons, including non-payment of Duty & VAT, incorrect address, unclaimed at the post office, etc. If a package is returned or rejected, the customer will need to email support@emstonexf.com to arrange a redelivery at their own expense.

Ems Tone XF accepts no responsibility for any lost or unclaimed orders. Ems Tone XF will help as much as possible to trace a missing parcel; however, it is the customer's responsibility to follow up with the carrier to file a lost package claim.